Privacy Notice

Charcool is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. To provide a useful service, Charcool collects information from its visitors at several different points on our website.

Copyright and Trademarks

All the material on this web site is subject to the copyright of Charcool. You must not reproduce any of the material contained on this web site except that you may download a copy of this web site to the local hard drive of the computer used to access the site; and print extracts of this web site, but only for your personal use.

You are not permitted to copy any of the material on this web site or otherwise incorporate it into or store in any other web site, electronic retrieval system, publication or other work in any form; or provide a link to this web site from another web site without Charcool's prior written consent.

Collection of information via web site activity

For statistical purposes we collect information on web site activity (such as the number of users who visit the web site, the date and time of visits, the number of pages viewed, what country and which web browser has been used to access the site and, when entering our web site from another web site, the address of that web site) through the use of 'cookies'. This information on its own does not identify an individual but it does provide us with statistics that we can use to analyse and improve your experience on our web site in the future.

Cookies & JavaScript

To improve your experience, Charcool makes use of cookies on this website. Cookies are small packets of information stored on your computer. In the case of Charcool, a user visiting the site will have a unique identifying number stored as a cookie, which will be removed when you close your browser.

Cookies are domain specific, meaning that they can only be used by the website which created them; this indicates that this data is shared between you and Charcool. For example, these cookies are used to 'remember' a customer's email address when signing in.

Customer Purchases

We request information from you prior to their making a purchase. We need you to provide contact information (like name and address). If we have trouble processing an order, this contact information is used to contact you. This information will be saved to make future purchases faster and easier.

We use paypal for credit card purchases so we do not receive or retain any credit card details under any circumstances.

You will also be given the option to sign up for our email newsletter.

Email Newsletter

If you wish to subscribe to our newsletter, we'll ask for contact information such as name and email address which is entered prior to you finalising a purchase, or in our My Account section.

By becoming a subscriber you consent to receive from us our email newsletter, any special offers or site update information that we think may be of interest to you. We will not share your information with any third parties.

Choice/Opt-out

You have the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe button at the bottom of the email. To re-subscribe simply go to the My Account section of the website and re-provide your details.

Links

This web site may contain links to other sites. Please be aware that Charcool is not responsible for the privacy practices of such other sites. Remember when you leave our site you should read the privacy statements of each and every web site that collects personal information. This privacy statement can only apply to information collected by this web site.

Correction/Updating Personal Information

For email subscribers you will be able to update your information (name, email address and interests) within the My Account section of the site. For customers, you will have an opportunity to change your details when you next make a purchase.

Notification of Changes

Any change to our privacy policy will be made on this website. This means you are always aware of what information we collect, how we use it, and how, if under any circumstances, we disclose it.

Most Recent Update

The most recent change to our privacy policy was made on 17/07/2016